Do you call this oversight?

Section 6b of the Ontario Collections Act states that renewal of registration to operate in Ontario can be denied if:

" the past conduct of the applicant affords reasonable grounds for belief that he will not carry on business in accordance with law and with integrity and honesty;"

1. Does the Ministry keep records of complaints against specific agencies? Yes

2. If it does

• how are reported incidents ranked for seriousness? They’re not!
• what test does the ministry use to establish "reasonable grounds" It doesn’t!
• Does the ministry monitor implementation of corrective actions as a result of complaints, and check for their continued use No!

3. Does the Ministry consider phoning people with automated diallers who have returned notices as misaddressed as acting with "Integrity" under the Act? No answered

4. Does the ministry consider repeatedly phoning uninvolved people (ie without indebtedness to the agency) as acting with Integrity under the Act? Not answered

5. When is CBCL's registration up for renewal? File a Freedom of Information Request

6. How does the public participate in this process? It doesn’t.

Is it any wonder that Ontarians have more problems with collections that any (all?) other commercial groups - no one seems to be looking out for citizens interests.

irresponsiblecalling at gmail dot com